Terms & Conditions

General

We hope that everyone has a positive experience when visiting the Errol Flynn Filmhouse. However, we reserve the right to refuse admission or request any ticket holder to leave the cinema and take appropriate action to enforce this right and to provide alternative seats to those purchased of the same or greater value.

Tickets are required for each child attending a performance, unless specifically advertised as a parent and baby screening. Parents are reminded that some performances are not suitable for young children. If you encounter any problems please let one of our staff know immediately and they will endeavour to rectify the problem.

The Errol Flynn Filmhouse and the adjacent Royal & Derngate are strictly no smoking buildings. Please ensure that all mobile devices, including phones and tablets are switched off. The use of cameras, and any recording equipment in the cinema are prohibited. Ticket holders consent to the recording and filming of themselves as audience members.

Tickets cannot be sold or offered for sale by customers from the Errol Flynn Filmhouse or from Royal & Derngate’s premises except from the Box Office. Only tickets purchased from our Box Office or our approved agents are valid for admission. Reselling a ticket for profit or commercial gain makes it void and the ticket holder may be refused entry.

Exchanges or Refunds

Tickets are subject to availability and non-refundable. Please check that your selection is correct before confirming the booking as tickets cannot be exchanged or refunded at a later stage. Lost, stolen or damaged tickets will not be replaced.

Payments

Payments can be made in cash (if buying in person) or the following credit and debit cards – Visa, MasterCard, Visa Delta, Maestro, Electron and Solo. Tickets booked and paid for within seven days of a screening will be kept at the Box Office for collection. Reservations must be paid for within four days of booking. We are unable to reserve tickets without payment in the four days prior to the screening. We do not generally accept personal cheques except for group bookings. Tickets paid for by cheque will not be released until payment has cleared.

Discounts/Concessions

Patrons must state discounts that they are entitled to at the time of booking, as they cannot be applied retrospectively. When a customer books a concession rate ticket for the first time, we will ask customers to collect their tickets from the Box Office or Bar in the Errol Flynn Filmhouse and provide proof of concession status.

The management reserves the right to introduce discounts and other price changes without notice. Discounts and special offers may be limited or subject to availability. Disabled patrons who require assistance when visiting the Errol Flynn Filmhouse can receive a free ticket for their companion/carer. Concessionary rates do vary according to the screening, so please check with the ticket office when booking.

Booking Fee

There are currently no booking fees related to the purchase of cinema tickets at the Errol Flynn Filmhouse. However, if purchasing tickets for live events at the same time as cinema screenings, then a booking fee may be levied.

Ticket Delivery and Collection

Tickets will be sent out by second class post if requested where time permits. If the screening is within seven days of purchase, tickets will be held care of the Box Office and may be collected on presentation of the Debit/Credit Card used to make your booking. There will be a charge levied for posting tickets.

Additional Information

We have devised a food, snack and drink menu to suit all budgets, and therefore only items purchased on our premises can be consumed in the Errol Flynn Filmhouse. Do let us know if there is anything you would like us to stock, which we are not yet selling.

Our cinema has a licenced bar and we encourage you to drink sensibly. We have a good range of soft drinks available for those who are driving, and for those not of legal drinking age.

Smoking of any kind (including e-cigarettes) is prohibited within the cinema and foyers. However, our newly landscaped outdoor area has a designated area for smokers, where you can also enjoy a drink before the film.

Errol Flynn Filmhouse Age Restrictions

Entry to films and events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification.

  • Anyone can be admitted to films classified as U or PG.
  • Children under 12 can be admitted to films classified as 12A but only if accompanied by an adult (i.e. someone over the age of 18).
  • Nobody under the age of 15 can be admitted to films classified as 15.
  • Nobody under the age of 18 can be admitted to films classified as 18.
  • Children under age 7 must be accompanied by a parent or guardian for all films starting at or after 6pm.
  • Children under age 5 must be accompanied by a parent or guardian at all times.

Babies under the age of one can go into screenings providing that:

  1. they sit on a lap for the entire screening (i.e. do not take up a seat);
  2. they are removed from the auditorium should they cause disturbance to other customers; and
  3. the film is classified as U, PG or 12A.
  4. Babies under the age of one will be admitted without charge. Tickets must be purchased for everyone else.

We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15, 18 film or purchasing an alcoholic drink. If you are unable to prove your age you will be not be able to watch the film or buy an alcoholic drink. We reserve the right to ask for such proof at any time you are on our premises.

If you buy a ticket before we know its classification and you are not old enough to be admitted to the screening we will issue you with a full refund.